Refund and Returns Policy
Our Return and Refund Policy Based on the Golden Rules of Islam and the Blessed Ahadith of Our Prophet Muhammad ﷺ
Rights of the Buyer:
- Right to Return or Replacement: The buyer has the right to return or request a replacement if the product has any issues, defects, or if the details provided by the seller were misleading. It is the buyer’s right to receive what was promised.
- Right to Accurate Information: The buyer has the right to be informed about all aspects of the product, including any defects or issues. The seller must provide truthful and complete information about the product.
- Right to Fair Treatment: The buyer should be treated with respect and fairness throughout the transaction process. Any issues should be resolved amicably and with understanding.
Rights of the Seller:
- Right to Receive the Product in Original Condition: The buyer should return the product in its original condition, without using or damaging it, if they wish to return or exchange it. This ensures that the seller can resell the item without loss.
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Right to Honest Dealings: The buyer should avoid deceiving the seller, such as returning a product after using it or falsely claiming defects that do not exist. Honesty is crucial in all transactions.
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Right to Resolve Disputes Fairly: If a dispute arises, the seller has the right to resolve it fairly, following Islamic principles of justice and mercy. Both parties should seek a peaceful and equitable resolution.
- Hadees: The Prophet Muhammad ﷺ said: “Whoever deceives us is not one of us. The one who hides a defect in his goods is not one of us.”
- Reference: Sahih Muslim 102
- Urdu: نبی کریم ﷺ نے فرمایا: “جو ہم سے دھوکہ کرے وہ ہم میں سے نہیں ہے۔ جو اپنے مال میں عیب چھپائے، وہ ہم میں سے نہیں ہے۔”
- Hadees: The Prophet Muhammad ﷺ said: “The buyer and the seller have the option of canceling or confirming the bargain unless they separate, and if they spoke the truth and made clear the defects of the goods, then they would be blessed in their bargain…”
- Reference: Sahih al-Bukhari 2079
- Urdu: نبی کریم ﷺ نے فرمایا: “خریدار اور فروخت کنندہ کے پاس سودے کو منسوخ یا منظور کرنے کا اختیار ہے جب تک کہ وہ الگ نہ ہو جائیں، اور اگر انہوں نے سچ بولا اور مال کے عیب ظاہر کیے تو ان کے سودے میں برکت ہوگی…”
- Hadees: The Prophet Muhammad ﷺ said: “The truthful merchant [will be rewarded by being] with the Prophets, the truthful, and the martyrs.”
- Reference: Sunan al-Tirmidhi 1209
- Urdu: نبی کریم ﷺ نے فرمایا: “سچا تاجر انبیاء، صدیقین اور شہداء کے ساتھ ہوگا۔”
- Hadees: The Prophet Muhammad ﷺ said: “The seller is not responsible if the product is returned after it has been used, unless it was clearly mentioned at the time of sale.”
- Reference: Sunan Abu Dawood 3360
- Urdu: نبی کریم ﷺ نے فرمایا: “فروخت کنندہ ذمہ دار نہیں ہوگا اگر مصنوعات استعمال کے بعد واپس کی جائے، سوائے اس کے کہ فروخت کے وقت واضح طور پر ذکر کیا گیا ہو۔”
- Hadees: The Prophet Muhammad ﷺ said: “The seller has the right to recover the expenses incurred in the sale if the buyer returns the product without a valid reason.”
- Reference: Al-Muwatta
- Urdu: نبی کریم ﷺ نے فرمایا: “فروخت کنندہ کو یہ حق ہے کہ وہ فروخت میں آنے والے اخراجات واپس لے سکے اگر خریدار مصنوعات کو بغیر کسی جائز وجہ کے واپس کرے۔”
- Hadees: The Prophet Muhammad ﷺ said: “Business transactions should be conducted with fairness. The one who is honest in his trade will be rewarded in this world and the hereafter.”
- Reference: Sahih al-Bukhari 2075
- Urdu: نبی کریم ﷺ نے فرمایا: “تجارت کی کارروائیوں کو انصاف کے ساتھ انجام دینا چاہیے۔ جو شخص اپنی تجارت میں سچا ہے، اسے دنیا اور آخرت میں انعام ملے گا۔”
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Conclusion:
Our policy is designed to ensure that both the buyer and seller engage in transactions that are fair, honest, and in accordance with Islamic teachings. By adhering to these principles, we aim to foster trust, mutual respect, and satisfaction for all parties involved. May Allah bless all our transactions with honesty and integrity.